A Job Aid Challenge
As a proponent of tribal knowledge retention and documentation, the priority lies in getting the knowledge out of the people. The knowledge is there, but getting it out of the ageing and retiring population is a course to be pursued with due diligence, without aggression, to avoid documenting the wrong knowledge. As you already know, half-knowledge is dangerous, as it creates false confidence. To help facilitate the creation of a knowledge database, every organisation that I worked with follows the “How I Do My Job” campaign strategy.
The ‘How I Do My Job’ campaign is a job aid creation challenge that aims to extract working and verified tribal knowledge from the frontline and document it for future generations. It is storytelling with pictures, actions and reactions. The end of the challenge is a reward and recognition ceremony that celebrates sustainability, diversity, and inclusiveness.
SquareMethods is used as a knowledge management platform to empower frontline workers to do more with less, saving time to learn, reducing mistakes and improving first-time right. Companies that apply this approach reduce downtime by more than 65% with annual savings of $8m in lost production time and waste.
